Customer Service

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Shipping Times and Costs

  • Complimentary ground shipping within 1 to 12 business days
  • Purchases are delivered in an packed baggage tied with a sealed packet, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times

Payment Methods

Cosmo Shopping accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Cosmo Shopping features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.

Exchanges, Returns and Refunds

Items returned within 7 days of their original shipment date in same as new condition will be eligible for a full refund. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.